Acumen Solutions drives excellence - not only in our performance, but also in the results we deliver for our clients. We are a global cloud consultancy combining the insight of our strategists, the vision of our innovators, and the ingenuity of our engineers to achieve extraordinary impact. The Fortune 500 trust us to build solutions focused on growing revenue and profits by amplifying competitive advantage and strengthening customer relationships. Our groundbreaking solutions in the public sector streamline operations and improve productivity. We apply this same focus on excellence to our unparalleled social responsibility program, generating sustainable impact across our local communities. Engage with us at www.acumensolutions.com or on Twitter @AcumenSolutions.

Acumen Solutions is hiring a Salesforce Solution Architect in Toronto, Canada.   

Roles and Responsibilities

The candidate will be responsible for leading projects through the requirements definition and solution design phases.  The candidate will be responsible for the overall solution design to meet the business requirements and fulfill user stories, and for leading a team of resources through the build, test, and deployment phases. The candidate must demonstrate progressive leadership in the full life cycle of the software development environment.   

Through user story definition, logical data model design, functional system design, and best-practice methodologies, you will be responsible for the detailed design of enterprise-level Salesforce and related technology projects from inception through production support. You will be responsible for providing industry best practices as a trusted advisor to key business and technology stakeholders and identifying areas of product growth.

Specific Experience

• Experience in enterprise-level Salesforce projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success

• Expert level understanding of the Salesforce product suite, including Sales, Service, Community, and Marketing Clouds, as well as the Force.com Platform

• Extensive experience with Salesforce configuration, including workflows, validation rules, Process Builder, and security controls

• Experience defining business requirements, writing user stories, and providing detailed Salesforce system  and functional designs

• Experience in documenting business processes and wireframing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs

• Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes

• Experience integrating Salesforce with different business systems, basic understanding of programming logic and constructs, specifically in Salesforce, and their use in software development

• Experience with single-org deployments and multi-org consolidations

Requirements

• Minimum Bachelor’s (or equivalent) degree in Computer Science or related field, Graduate degree preferred

• Must be willing to travel (average 50%)

• Must meet skills and experience mentioned above in Specific Experience

• 6+ years direct experience in software development life cycle

• 4-6 years experience in Salesforce configuration and implementing CRM systems

• Proven experience in overseeing the direction, development, and implementation of CRM software solutions

• Specific knowledge of CRM SaaS products; Salesforce ideal

• Strong knowledge of CRM software quality assurance best practices and methodologies

• Working experience with ERP, BSS, and OSS enterprise software systems a plus

• Must have excellent oral and written communication, presenting, meeting facilitation, negotiation, decision making, and problem solving skills

• Must be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams

• Must share a non-branded sample Solution Design Document and present it to an Acumen Solutions interviewer

Benefits   

Acumen Solutions offers the opportunity for growth and advancement, as well as a competitive base salary, annual performance based incentives, medical, dental, vision benefits and more.

About Us

As a leading management and technology consulting firm, Acumen Solutions offers a range of challenging and rewarding opportunities whether you’re just starting out in your career, looking to advance your career, or seeking a senior leadership position. Acumen Solutions employees are ambitious, committed, passionate problem solvers.

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